Trade Secrets: Build Your Social Credibility to Retain Customers

Trust takes time to build, but it will pay dividends in the end. By building trust — and relationships —

Customer retention, Customer service, Social media

Every interaction that customers have with your brand impacts customer retention — from social media to your phone customer service to your product or service itself. It's essential to your business success that your social media presence always conveys your company in a positive, credible way that will keep customers coming back.

In this video Natalie Gouch, founder of LA Social Media Trainer Inc., shares three tips to help you create an environment on social media that will retain your customers in an authentic way (and for the long haul), such as the 80/20 rule, being consistent and much more.