Advice for small and midsized businesses looking to maximize customer relationships.
Customer Service (23)
Getting Started (28)
Printing and Promo (45)
Social Media (13)
The secret to strong customer retention? It's simpler than you might think. Here's how to make every customer feel valued on your small business journey.
Every business receives customer complaints. Here are five things to keep in mind when handling complaints from longtime, valued customers.
Customer retention is the ultimate sign of small business success and building brand loyalty will always require a little extra effort
Every small business needs a customer service strategy to set them apart from competitors. Here are 4 tips for building and maintaining customer loyalty.
Reputation management is an important part of running a business. If you receive any negative reviews, there are many positive ways to address them.
Online reputation management is important for your small business. Here are three tips to keep your online reputation intact.
Momentum may fade over time, requiring you to find new ways to keep your business fresh. If you're not sure where to start, consider tapping into customers
If you ship any products, shipping problems are inevitable. When they arise, take these specific actions to handle them and keep your customers happy.
Why are some small businesses more successful than others, and what can we learn from those that are?
Five critically important customer service skills that every employee must have.