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Exclusive pricing, free next-day delivery and more. Discover all the perks of a Staples business program today.
Allocating time for customer inquiries is a challenge for every SMB owner. Here are 3 steps to prioritize inquiries and build a culture of rapid response.
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Small businesses: How easily can your customers find and interact with you through their mobile devices? Four questions to consider.
Data analytics tools aren't just a luxury for large corporations. These three tools are specifically tailored to small businesses, and can remove some headaches from your customer service strategy.
By using self-service tools, SMBs can both increase customer satisfaction and optimize employees' time. Here are some ideas for getting started.
Every business needs rational policies, but they also want to live by the motto "the customer is always right." Here's how to balance the two.